Customer Experience Strategies Summit: 20% off for Institute members

Customer Experience Strategies Summit: 20% off for Institute members

Consumer behaviour highly influences how designers create training programs, according to Hooked author Nir Eyal.

Learn how it all ties together when you maximize ROI with a business blueprint that is centred on the customer at the Customer Experience Strategies Summit. The Institute’s CEO Rob Pearson is leading a workshop on providing superior customer experience with employee L&D.



Deepen customer relationships and enhance performance of your employees with L&D.

Customers experience a brand in many ways – through products, services, advertising, loyalty programs, and most importantly, your employees. Explore case studies presented by leading practitioners in healthcare, retail, and banking. Walk away with proven tactics and L&D best practices to deliver a brand-aligned customer experience consistently.

  1. Apply learning experience design
  2. Affect actions and behaviours
  3. Build on personal interactions
  4. Benefit from collaboration between L&D and marketing
  5. Achieve desired CX outcomes

At the conference April 5-6 – 2016 at the Ritz-Carlton Hotel in Toronto, learn to drive competitive drive competitive differentiation to enhance your customer satisfaction and cement loyalty. Acquire concrete tools to improve service quality, engage employees, integrate channels, and innovate processes.

Take away critical insights to help you thrive in the experience economy.

The Institute for Performance and Learning members receive 20% discount to attend the event. Quote VIP code IPL20 when registering


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